SLA Policies API
REST endpoints for managing SLA policies and escalation rules.
SLA policy endpoints let you programmatically manage severity-based remediation deadlines and escalation configuration.
Capabilities
- Read SLA policies — Query the current SLA policy for your organization, including severity-based deadlines and escalation thresholds.
- Update SLA policies — Modify remediation deadlines per severity level and configure escalation contacts and notification channels.
- Override deadlines — Set custom SLA deadlines on individual work items at creation time, overriding the organization default.
SLA policy changes take effect for newly created work items. Existing work items retain their assigned deadline unless explicitly updated.
Full schemas
Refer to /api/v1/openapi.json on your Basirah instance for exact endpoints, request/response
schemas, and configurable escalation options.