ServiceNow
Dispatch work items to ServiceNow ITSM with bidirectional status sync.
Dispatches work items to ServiceNow as incidents or change requests and syncs status changes bidirectionally.
Prerequisites
- ServiceNow instance with a dedicated integration user
- OAuth 2.0 application or basic credentials with incident create/update permissions
Authentication
OAuth 2.0 or basic authentication (username/password).
Configuration
instance_url string required Your ServiceNow instance URL (e.g., https://yourcompany.service-now.com).
table_name string ServiceNow table for record creation. Defaults to the incident table.
Data flow
Creates ServiceNow records from dispatched work items. Status transitions in ServiceNow flow back to Basirah via bidirectional sync.